Building Conflict Competence in People and Organisations
Conexus Conflict Consultancy can help you and your organisation to harness the energies and opportunities that conflict brings in order to develop more fulfilled and successful people, relationships and organisations.
We work directly with individuals, teams and organisations to build their conflict competence. Conflict competence is the ability to engage with conflict in a constructive way in order to identify and attend to the needs of all parties and so co-create outcomes that both repair the harm caused and restore relationships between people.
Conflict competence functions at three levels:
intra-personal: individuals develop a better understanding of their own relationship with conflict and learn ways to think about and engage with conflicts more constructively
inter-personal: people learn ways to deal constructively with the conflicts that arise between them to build relationships of trust and care
organisational: organisations learn ways to engage constructively with conflict to address immediate difficulties and at the same time build a culture where harmful conflict is less likely to arise
We have developed a model of conflict competence-building that has been successfully adapted for schools, colleges, universities, children and young people’s services, youth offending services, probation services and prisons across the UK, the Netherlands, Germany, Colombia and Spain.
Across these different contexts the work typically involves training, coaching, strategic consultation, systems audit and review, and quality assurance. Our engagement with you can be individual training sessions supplemented with a follow-up action planning visit, or ongoing support comprising initial training with termly top-up training, coaching and review visits. The package of implementation is bespoke to each organisation.
Evaluation is a key strength of Conexus. Through our research and practice, we have developed a simple, useful and meaningful method of integrated evaluation and implementation. This method not only makes the evaluation process less onerous, but also creates an implementation process that is more sharply focused on achieving the needs of your organisation.
Examples of Current Projects
Train the Trainer programme with Leicester City and Leicestershire County Councils, and with Gloucestershire County Council
Training and development in restorative approaches and conflict transformation to Cambridgeshire County Council's hub of multi-agency professionals working with young people in or on the edge of local authority care
3-day Restorative Facilitation Training Course with a variety of professionals
Strategic consultation, staff training and whole school behaviour systems review with clusters of primary schools in London and Leeds
Strategic consultation, staff training and whole school behaviour systems review with secondary schools and academies in London
Joint planning and delivery of 2-year county-wide restorative practice implementation and evaluation with Leicester City and Leicestershire County Councils
Strategic and operational support with a Young Offenders’ Institution in England to create an innovative Conflict Resolution Service: staff training, system development, quality assurance, sustainability and innovation
Examples of Past Projects
Strategic consultation, staff training, staff coaching, staff wellbeing circles, pupil training and systems review with dozens of primary, secondary and special schools across the UK
Development, delivery and quality assurance of a school peer mediation scheme
Conflict coaching with senior leaders to enable them to deal more constructively with staff and school conflict in their leadership role
Train the Trainer programme with London Borough of Hackney Children and Young People's Services
Strategic consultation, staff training and development of a scheme of work on Conflict Competence for Key Stage 4 students at a Pupil Referral Unit in London
Developing and delivering a model of multi-agency Restorative Practice across London Borough of Hackney: scoping, consultation, action planning, multi-agency training, evaluation and quality assurance
Redesigning the behaviour management system of a large Further Education College in London: staff training and coaching, system development and review, quality assurance and control
Training groups of trainee head teachers in Berlin schools to implement Restorative Approaches within their settings
Training groups of Further Education teachers from The Dutch Alliance to implement Restorative Approaches within their settings